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- The scope of an agent: why starting small saves months Cutting one process down to a single measurable decision is the cheapest way to find out whether an agent is the right answer at all.
- Write the business test set before the first line of prompt How to turn the real cases your team handles every day into pass or fail criteria that survive a model change.
- GDPR and the AI Act: what to decide before connecting your data Legal bases, retention windows and audit trails, in plain language. These are cheaper to settle before a system touches real records.
- Wiring an agent into a CRM without breaking the process Access scopes, reversible writes and guardrails on the actions that touch a customer record.